What to do

How to do it

1

Ensure DoIT Operational Framework activities are complete.

Finalize Incident Management process and documentation:

• Review process/documentation
• Meet with responsible individual
• Secure signature on Approve Project Transition to Support Organizations

Finalize Configuration Management process and documentation:

• Review process/documentation
• Meet with responsible individual
• Secure signature on Approve Project Transition to Support Organizations

2

Ensure DoIT Systems, Engineering, and Operations (SEO) is ready

Verify SEO’s Change Management is complete and ready:

• Is Change Record created?
• Is Change Record approved?
• Meet with responsible individual
• Secure signature on Approve Project Transition to Support Organizations

3

Ensure DoIT Help Desk’s product roll-out process is ready

Verify Help Desk product roll-out process is ready to go live:

• Review process/documentation
• Meet with responsible individual
• Secure signature on Approve Project Transition to Support Organizations

4

Ensure DoIT Systems and Network Control Center (SNCC) is ready.

Verify Systems Management documents/guidelines are complete:

• Ensure Systems Management has transitioned support roles and responsibilities
• Review process/documentation
• Meet with responsible individual
• Secure signature on Approve Project Transition to Support Organizations