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What it
is: Transition to Support Organizations
Description
All documents necessary for a product or service transition are complete and available by the Close stage. This step confirms that support organizations have accepted the documentation and have been notified of the transition timeframe.
Rationale/Purpose
Ownership transfers from the project team to the appropriate support organization.
Who is involved
Project Manager
Support Organizations
Result
Successful product and/or service transition to appropriate support organizations
How to: Transition to Support Organizations
Recommended actions and strategies
The table below describes actions you can perform to transition to support organizations.
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What to do
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How to do
it
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1
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Ensure DoIT Operational Framework activities are complete.
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Finalize Incident Management process and documentation:
- Review process/documentation
- Meet with responsible individual
- Secure signature on Approve Project Transition to Support Organizations
Finalize Configuration Management process and documentation:
- Review process/documentation
- Meet with responsible individual
- Secure signature on Approve Project Transition to Support Organizations
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2
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Ensure DoIT Systems, Engineering, and Operations (SEO) is ready
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Verify SEO’s Change Management is complete and ready:
- Is Change Record created?
- Is Change Record approved?
- Meet with responsible individual
- Secure signature on Approve Project Transition to Support Organizations
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3
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Ensure DoIT Help Desk’s product roll-out process is ready
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Verify Help Desk product roll-out process is ready to go live:
- Review process/documentation
- Meet with responsible individual
- Secure signature on Approve Project Transition to Support Organizations
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4
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Ensure DoIT Systems and Network Control Center (SNCC) is ready.
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Verify Systems Management documents/guidelines are complete:
- Ensure Systems Management has transitioned support roles and responsibilities
- Review process/documentation
- Meet with responsible individual
- Secure signature on Approve Project Transition to Support Organizations
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Templates/Examples: Transition to Support Organizations
The table below provides several templates you
can use to help manage the project scope and requirements
for your project.
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Updated June 1, 2006 - v1.1
