What to do

How to do it

1

Create an environment that permits team members to excel

• Build team identity.
• Advocate for team members
• Lead by example
• Conduct team sessions to improve communications and facilitate identifying and resolving issues.
• Organize team-building activities.
• Don’t take things too seriously – some fun is OK
• Provide reward and recognition systems.

2

Assume the role of a coach by providing feedback and helping to train team members

• Identify the training activities needed to improve team member skills.
• Secure appropriate training.
• Provide feedback and appraise team performance

3

Set clear goals and ensure accountability and ownership when delegating responsibilities

• Establish clear goals and roles
• Allocate work properly and ensure accountability
• Engender project ownership in team members
• Establish practices of good communications and good will
• Delegate

4

Continually monitor and evaluate team performance and plan for staff changes

• Determine if the project roles or responsibilities have changed
• Determine if different project staffing levels are needed
• Evaluate suitability and performance of team members

5

Manage changes in project staffing

• Make the business case with sponsor to obtain or release project staff.
• Obtain required staff or release unnecessary staff.
• Update the project roles and responsibilities.
• Update the project schedule and budget.

Caution:  Adding staff to a project is also a risk to the project. It takes time to absorb the new staff and requires additional management time.