Description
Controlling quality ensure that project deliverables and processes comply with quality standards. Quality control and assurance activities work to eliminate the causes of unsatisfactory results.  

The project manager implements the quality control and quality assurance activities outlined in the Quality Management Plan.

Rationale/Purpose
Managing quality helps prevent problems and deficiencies in project deliverables. It also helps make project processes more efficient and effective.

Ultimately, quality control and quality assurance activities make sure that the customer’s expectations and requirements are met.

Who is involved
Project Manager
Project Team
Customer

Result
Quality Management Plan is applied, monitored and updated
Quality Review Report
Problem Log