What to do

How to do it

1

Manage issues throughout the Execute and Control Stage of the project

Perform the following activities as defined in the Issue Management Plan:

• Assign a priority to identified issues and record them in the issue log
• Determine how issues are to be resolved and assign them for resolution
• Escalate issues as required by escalation rules
• Monitor issue resolution status
• Report status of issue management activities in regular project status reports
• Provide other communications as appropriate

2

Monitor issue management processes for effectiveness

Periodically evaluate the frequency of issue status meetings and whether issues are being resolved effectively and expeditiously. Consider the following questions:

• What kinds of issues are not being resolved effectively such that a change in escalation rules is called for?
• Are resolutions less effective in some areas than others, suggesting that outside expertise may be called for?
• Are the right people involved in difficult decisions?

3

Take corrective action as needed

If answers to any of these questions suggest a significant action, consult with key stakeholders and the project sponsor, document decisions, and take corrective action as noted.