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| What it
is: Control Issues
Description
The issue manager implements the issue management process outlined in the Issue Management Plan.
Rationale/Purpose
The adverse impact of unresolved issues tends to grow over time. Following the process described in the issue management plan helps ensure satisfactory project results by resolving issues effectively as soon as possible after they have been identified.
Who is involved
Project Manager
Issue Manager
Project Team
Project Sponsor
Customer
Project Stakeholders
Result
Issue Management Plan is applied
Issue log
How to: Control
Issues
Recommended actions and strategies
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What to do |
How to do
it |
1 |
Manage issues throughout the Execute and Control Stage of the project |
Perform the following activities as defined in the Issue Management Plan:
- Assign a priority to identified issues and record them in the issue log
- Determine how issues are to be resolved and assign them for resolution
- Escalate issues as required by escalation rules
- Monitor issue resolution status
- Report status of issue management activities in regular project status reports
- Provide other communications as appropriate
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2 |
Monitor issue management processes for effectiveness |
Periodically evaluate the frequency of issue status meetings and whether issues are being resolved effectively and expeditiously. Consider the following questions:
- What kinds of issues are not being resolved effectively such that a change in escalation rules is called for?
- Are resolutions less effective in some areas than others, suggesting that outside expertise may be called for?
- Are the right people involved in difficult decisions?
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3 |
Take corrective action as needed |
If answers to any of these questions suggest a significant action, consult with key stakeholders and the project sponsor, document decisions, and take corrective action as noted. |
Templates/Examples: Control Issues
The table below provides templates and examples used to record issues:
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Updated March 15, 2007 - v2.2
