What to do

How to do it

1

Determine the quality management objectives

Identify the overall objectives to be attained with regard to quality.

2

Identify the key project deliverables

Describe the important project deliverables that are the object of the quality strategy. Refer to the key deliverables identified in the project scope statement.

Deliverables can be both product and services deliverables or project management deliverables:

Example Product Deliverable:

• Web Application

Example Project Management Deliverable:

• Project Charter

3

Identify the key project processes

Describe the important project processes that must be undertaken correctly and are the object of the quality strategy.

Processes can be both project processes and project management processes.

Example Project Process:

• Testing Process

Example Project Management Process:

• Change Management Process

4

Determine the relevant quality standards and methods to be used to determine a successful outcome

A quality standard is a measure used to determine the successful outcome of the project.

Ideally the organization will have some established standards that would be used.

Example Industry Standards:
TQM (Total Quality Management), Six Sigma, Quality Gates, Zero Defects, quality circles, continuous improvement, ISO 9000

Other Examples:

• Web Usability Standards
• Documentation Standards
• Project Management Framework