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What
it is: Develop Quality Management Strategy
Description
A quality management strategy defines the required
level of quality for the project and the approach to
be used to ensure the specified standard of quality is
met. A more detailed quality management plan is developed
in the Plan Stage.
Rationale/Purpose
To provide the highest quality products and
services, every project should address quality management.
Project quality applies to both product quality and
process quality.
A Quality Management Strategy should include:
- Quality Objectives
- Key Deliverables subject to quality strategy
- Key Processes subject to the quality strategy
- Quality standards and methods to be applied
Who is involved
Project Manager
Project Sponsor
Project Stakeholders
Result
Quality Management Strategy component of the Project
Charter
How
to: Develop Quality Management Strategy
Recommended actions and strategies
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What to do
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How to do it
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1
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Determine the quality management objectives
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Identify the overall objectives to be attained
with regard to quality.
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2
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Identify the key project deliverables
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Describe the important project deliverables
that are the object of the quality strategy.
Refer to the key deliverables identified in the
project scope statement.
Deliverables can be both product and services
deliverables or project management deliverables:
Example Product Deliverable:
Example Project Management Deliverable:
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3
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Identify the key project processes
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Describe the important project processes that
must be undertaken correctly and are the object
of the quality strategy.
Processes can be both project processes and
project management processes.
Example Project Process:
Example Project Management Process:
- Change Management Process
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4
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Determine the relevant quality standards
and methods to be used to determine a successful
outcome
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A quality standard is a measure used to determine
the successful outcome of the project.
Ideally the organization will have some established
standards that would be used.
Example Industry Standards:
TQM (Total Quality Management), Six Sigma, Quality
Gates, Zero Defects, quality circles, continuous
improvement, ISO 9000
Other Examples:
- Web Usability Standards
- Documentation Standards
- Project Management Framework
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Templates/Examples: Develop Quality Management Strategy
Introduction
The table below provides several tools and
templates you can use to help develop a quality management
strategy.
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Updated February 1, 2006 - v1.0
