What to do

How to do it

1

Determine general approach to issue management for the project

Discuss purpose and goals of issue management with key stakeholders, distinguish from and note interrelationship with risk and change management (see FAQ), and determine high-level roles to support issue management.

2

Summarize issue management purpose, goals and high-level roles  in the project charter

The statement could indicate that business rules for issue management will be developed during project planning and who needs to agree to issue management business rules.