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| What
it is: Develop Issue Management Strategy
Description
An issue management strategy helps the project manager resolve issues in a timely way to prevent the impact of problems from growing or to exploit an opportunity that presents itself. An issue is a situation or concern that arises during the Execute and Control Stage of the project, was not addressed in the project plan, requires resolution, and may impede the progress of the project. When an issue cannot be resolved by the project manager and project team, it is escalated to outside help. Some issues, if not addressed, could adversely impact the success of a project.
Rationale/Purpose
An issue management strategy sets the expectation that issues will be actively prioritized, managed, and escalated according to rules agreed upon by the project stakeholders and that the stakeholders play a role in setting these rules.
Who is involved
Project Manager
Project Sponsor
Project Stakeholders
Result
Issue Management Strategy component of the Project Charter
How
to: Develop Issue Management Strategy
Recommended actions and strategies
The table below describes actions you can perform to develop a high-level issue management strategy.
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What to do |
How to do it |
1 |
Determine general approach to issue management for the project |
Discuss purpose and goals of issue management with key stakeholders, distinguish from and note interrelationship with risk and change management (see FAQ), and determine high-level roles to support issue management. |
2 |
Summarize issue management purpose, goals and high-level roles in the project charter |
The statement could indicate that business rules for issue management will be developed during project planning and who needs to agree to issue management business rules. |
Templates/Examples: Develop Issue Management Strategy
Introduction
The table below provides several tools and templates you can use to help develop a high-level issue management strategy:
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Updated March 15, 2007 - v2.2
